The fastest way to reach us is by email. We aim to reply within 1–2 business days.
You can also report a problem directly from the app: Settings → Report a Bug. Reports sent this way include your Device ID automatically, which helps us find your issue faster.
Fast IPTV Player does not provide any content — you add your own playlist from your IPTV provider. There are three ways:
Xtream Codes: enter the server URL, username and password your provider gave you.
M3U link: paste your full playlist URL.
Website Portal: open the app's Website Portal screen, then visit fastplayer.co/add-playlist on any phone or computer and enter the Device ID and Portal PIN shown in the app.
Seven-day complimentary access on new devices does not automatically charge you — nothing is billed unless you confirm a purchase through Apple.
Annual Access renews automatically through Apple each year until you cancel: on your device open Settings → Apple ID → Subscriptions, or App Store → Subscriptions on Apple TV.
Lifetime Access is a one-time purchase and never renews.
Restore Purchases: open the app's access/subscription screen and tap Restore Purchases while signed in with the same Apple ID used to buy.
Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.
Family Sharing availability depends on Apple and on your family group configuration — it must be enabled for your family group in Apple's settings.
Fast IPTV Player is a player only. We cannot repair, replace or refund an IPTV provider's playlist or service. If your credentials stop working, channels disappear, or streams are offline or buffering on every device, please contact your playlist provider — only they can fix their service.
My playlist won't load. Check the URL or credentials for typos, confirm your subscription with your provider is active, and try the refresh icon on the home screen. If your provider limits simultaneous connections, make sure the playlist isn't in use on another device.
A channel won't play or keeps buffering. Try another channel first — if others work, the problem is usually the stream itself or your provider. You can also try switching the Video Engine in Settings → Playback.
I can't see my playlists on the website. Sign in at fastplayer.co/manage with the Device ID and Portal PIN shown in the app's Website Portal screen. If the PIN is lost, open that screen on your device and choose Change PIN.
Your Device ID (shown in Settings → Device in the app, format FAST-XXXX-XXXX), your device model (iPhone, iPad or Apple TV), and a short description of what happened. Never send us your playlist password — we will never ask for it.